Privacy Policy

General Overview

Welcome to CARBONHOUSE! This website, mobile application and service is owned and operated by AXS Group LLC, and its affiliates AXS Digital LLC dba carbonhouse in the United States, and 9390936 Canada, Inc. in Canada (collectively, "CARBONHOUSE" or "we"). This Privacy Policy applies to our websites located at

This Privacy Policy discloses what information we may collect when you use our Services, how we may collect it, with whom we may share it, and certain other matters related to such information

Third parties

This Policy does not apply to information collected by or provided to third parties. For example, we often collect and transfer Personal Information to our sponsors, partners, and other third parties (collectively, "Partners") and we act as a service provider for our clients, the venues, promoters, and/or teams ("Clients") when we sell tickets on their behalf. Similarly, when using our Services you may visit other merchants (e.g. unaffiliated ticket sites) through links on our Services. Each of these parties may collect and use your Personal Information differently from us. Please take a moment to review the privacy policies of third-party sites before you disclose information to them.  CARBONHOUSE is not responsible for their actions with regard to your information.

Types of information that may be collected

For purposes of this Privacy Policy, "Personal Information" refers to information which can be used to distinguish or trace an individual's identity, such as their name, email address, etc., and any other information about an identifiable individual. The Personal Information we collect is used to facilitate the purchase and delivery of tickets and/or other products, services, or information to our customers, and we may require our customers to provide certain Personal Information in some instances.  We also collect non-Personal Information such as browsing patterns, geographic location and demographics, which does not reveal your specific identity, as further described below.

How is this information collected and used?

We generally collect information from you in the following ways:


If you register on our Services, we collect Personal Information such as your name, email, address and any other Personal Information required on the registration form. You may also be asked to choose a user ID and password in order to take advantage of certain features our Services may choose to offer, including, but not limited to, newsletters, contests, notifications, or other services. Certain of our Services may include a user portal for you to manage your ticket purchases and other matters. In such cases, you may designate Associate Account Holders to manage aspects of your account. When you add an Associate Account Holder, that Associate Account Holder may be able to view, add, modify or delete your payment information, process payments, or forward tickets on your behalf. By designating an Associate Account Holder, you agree to share such information with such Associate Account Holder(s) in accordance with this policy.</p>

Newsletters, Emails, Mobile Offers

We may offer newsletters and/or other communications to share information with you about the Services, about us and our affiliates and subsidiaries, or about our business partners, advertisers and sponsors. You may receive a newsletter from us or our Partners or Clients (as appropriate) either by registering for a particular newsletter, offer, or category of offers (e.g. Partner/Client offers), or in conjunction with a special feature or membership for which you have registered through the Services. You may cancel your subscription by following the instructions provided on the Services, in the designated area of the newsletters or emails, or as specified in a mobile communication. Remember, if you consent to receive Mobile App alerts or texts from us, your wireless carrier may impose a charge on incoming texts. Please check with your wireless carrier for details.

Automatic collection when you access our Services

Our Services automatically collect certain information from you when you use them. For example, some of our Services use cookies and other similar tracking technologies to provide essential features and improve your experience when using our Services (see below for more information). Additionally, through our Services, our servers or networks may collect your device’s IP address and other device or network information, such as your screen resolution, OS version, browser version, and certain identifiers. We use this information to help ensure that our content is displayed properly, so that we can understand how, where and which devices access our Services, and to improve the quality and delivery of our Services. We may log click-stream or similar data for purposes of system administration, to improve our Services, to report aggregate information to our advertisers, and other internal uses related to the Services. Click-stream data is information collected when you request pages from our Services, and may include information such as the page served, the time, the source and type of browser making the request, the most recent page view, and other non-Personal Information. This data helps us analyze how visitors arrive at our Services, what type of content is most popular, what type of visitors are interested in particular kinds of events, content, advertising, and the like. We may associate click-stream, shopping cart, ticket purchase (whether complete or incomplete) and other similar data with other information we hold about you so that we can personalize or improve the relevance and quality of the services we provide to you. We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Cookies, tracking, and interest-based advertising

Our Services may use cookies, web beacons, and similar digital tracking technologies. Cookies are small data files transferred to your hard drive when your browser settings permit the acceptance of cookies. Similar technologies, such as web beacons or pixel tags function through the use of small files, such as a GIF or PNG, which are opened on a page, ad, or in an email. The request for these files from a server reveals certain information, such as your browser type, IP address, and other information. To learn more about cookies, similar tracking technologies, and how they can affect your privacy, visit For example, our Services may use cookies or other technologies provided by website analytics services such as Google Analytics to help us better understand how our Services are used. By tracking how and when you use our Services, these technologies help us determine which features and content on our Services are most important to our visitors. If you do not want information collected through the use of cookies, you can turn off cookies using your browser’s settings menu; however, this may eliminate our ability to provide a personalized or user-friendly experience. To learn more about, or to opt-out of Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out. Data about your activities online may be collected for use in providing advertising tailored to your individual interests, either by us, our affiliates, or third parties. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content. You may or may not be offered a choice as to whether or not to have your information collected for that purpose. The information collected may include information about your visits to our Services, such as the pages you have viewed. These third-party tracking technologies may be set to, among other things: (a) help deliver advertisements to you that you might be interested in; (b) prevent you from seeing the same advertisements too many times; and (c) understand the effectiveness of the advertisements that have been delivered to you. This collection and ad targeting takes place both on our Services and on third-party websites or services that participate in the ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as a DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our Services. We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our Site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To learn more about how to opt out of Google’s use of cookies, visit Google’s Ads Settings, here. To learn more about how to opt out of DoubleClick’s use of cookies, visit the DoubleClick opt-out page, here. If you wish to take steps to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page at or the Network Advertising Initiative at Please note, most modern browsers include a "do not track" feature that may help protect your privacy. However, because there is not yet a defined response to do-not-track requests, our Site does not respond to your browser’s do-not-track request. If you do not wish to not have your information used for the purpose of serving you interest-based ads, you may opt-out by clicking or visit the Digital Advertising Alliance in the U.S. at in Canada at if located in the European Union click Please note this does not opt you out of being served all ads. You will continue to receive generic ads.

Information from your mobile device

If you register with the Site or Mobile App, your Personal Information and information related to purchases you make on any of our Services will be aggregated and maintained as part of your profile and may potentially be accessed or used by us, our affiliates, our Partners, and our Clients, or shared by us with third parties, to provide you with offers, information or marketing communications we think may interest you. If you allow the collection of location or proximity information, we may share that information with our marketing service providers or advertising partners in order to deliver more relevant content to you. See the section below regarding choices to learn how to opt-out of the collection of location and proximity information.

Our Service Providers

In order to process your requests we may provide your Personal Information to service providers or other companies who work on our behalf in order, for example, to process the transaction and deliver the tickets or other goods/services you have ordered. When we do so, we use reasonable efforts to assure that they comply with our Privacy Policy and applicable law. These companies are authorized to use your Personal Information only as necessary to provide these services to us. 

Other Disclosures

In addition, in the event that we go through an existing or potential business transition, such as a merger, acquisition, liquidation or sale of all or a portion of our assets, customer information may be part of the assets transferred. We may, without your consent, access and disclose your Personal Information, any communications sent or received by you, and any other information that we may have about you as may be permitted or required by law, regulation, rule or court order pursuant to requests from governmental, regulatory or administrative agencies or law enforcement authorities, such as to comply with a subpoena or similar legal process; or to prevent, investigate, identify persons or organizations potentially involved in, or take any action regarding suspected fraud, or activity that appears to us to be illegal or we believe may expose us to legal liability. Additionally, we may disclose Personal Information in situations that we believe to be emergencies involving potential threats to the physical safety or any person or property if we believe that your information in any way relates to that threat.

What choices do I have about CARBONHOUSE collecting, using, and sharing my information?

To obtain a list of the Personal Information that CARBONHOUSE holds about you, or for residents of California (as required by California law) any Personal Information CARBONHOUSE has disclosed about you to third parties for direct marketing purposes during the preceding calendar year, please send a written, signed request to CARBONHOUSE to the US address (for residents of the US) or the Canadian address (for residents of Canada) listed below. You may control or limit information collected using proximity beacons or other location services and networks by changing your preferences in your device's location services preferences menu, or through your choices regarding Bluetooth, WiFi, and other network interfaces you may use to interact with our Services.

How we secure your Personal Information

We have implemented reasonable security measures to safeguard the Personal Information you provide us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy, or third parties to whom you directly provide your Personal Information (such as when you purchase a ticket from a third party through links on our Services). Furthermore, please remember that "perfect security" does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure. If you have any questions about security on our Services, you can contact us at

Links to other Websites and Services

You should be aware that when you are on the Services you could be directed to other sites or services beyond our control. This Privacy Policy does not govern your use of any third party websites or services. For example, if you seek to purchase a ticket to a concert that is not sold on one of our Services or click on a banner advertisement, you will likely leave our Service and move to a different website or service which is not operated by us. This includes links from advertisers, sponsors and partners that may use one of our logos as part of a co-branding agreement. These other websites or services may send their own cookies to you, independently collect data or solicit Personal Information and may or may not have their own published privacy policies. If you visit a website that is linked to our Services, you should carefully review that site's privacy policy before providing any Personal Information.

A special note for parents concerning privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect Personal Information from children under the age of 13.

International Users/Transfers

By providing your information to this Site or Mobile App, you are granting your consent for the transfer of your information to the United States and Canada, as well as any other country in which our servers may be located. Regardless of where your information is collected or transferred, the information will be treated in accordance with this Privacy Policy.

Notification of changes and acceptance of the Privacy Policy

By using the Services, you signify your agreement to the terms of our Privacy Policy. CARBONHOUSE may change this policy from time to time. If so, any such changes will be posted on this page, so that the CARBONHOUSE may keep its users informed of its information collection practices. If we make any material changes we will notify you by means of a notice on this website prior to the change becoming effective, or as required by law. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy. Your continued use of the Site or Mobile App shall constitute your acceptance of such revised Privacy Policy.

Whom do I contact with questions or concerns about this privacy policy?

If you have any questions about this Privacy Policy, our Services, or other privacy concerns, please email us at Please do not include your credit card number or other sensitive information in your email. You can also write to us at: If you live in the United States: AXS Digital, LLC 425 West 11th Street, Suite 100 Los Angeles, CA 90015 Attn: Legal Department – Privacy Officer